Use IP desk phone, smart phone or PC Connect from anywhere via internet From office, from home or overseas
Configure the call flow via our online management portal. Easy to use - drag and drop web interface.
Combine different call plans. Pay only for what you use. Scale up and down easily.
Order new numbers from 50+ countries around the world. Instant and automated provisioning.
Click here to view list of countries
Our pricing structure is based on the number of people using the system. User License allows you to create 'user object' in the call flow. User object can then be linked to one or more SIP Devices and to selected call plan.
This allows user to have multiple devices like desk phone, smartphone, PC all linked to same object in the call flow and same call plan, making it easy for other people to reach you.
As a user of the system you can have multiple devices linked to your user object. Those could be desk IP phone, smartphone, PC, or a few desk IP phones located in different places (e.g. In the office, at home)
Each device requires device license in our system and allows flexibility of having one user object with one call plan linked to all those devices.
We offer various call plans. From basic timed call plan to fully unlimited. Call plan allows user to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.
You can connect any compatible SIP (VoIP) equipment to the system. Each such device require Device license. Those could be desk IP phones, conference phones, softphones on PC or smartphone, ATA adapters and other devices. Please have a look at the equipment we offer in the "Equipment" section of the web site.
You can order phone numbers including geographical and Toll Free from over 50 countries. New number activation is instant. You can also port your existing number to us
Your call can be forwarded to multiple telephone numbers simultaneously. This can also include our call confirm feature that will prevent the call from going to your mobile voicemail.
Any message that is left on your voicemail can be sent to you by email so you can listen to it from anywhere easily
Calls can be diverted to different destinations based on time of day or days of the week. For example calls can be diverted straight to voicemail after hours.
Ring group allows you to set a number of users on your PBX to ring simultaneously. e.g. You can have a ring group for the sales department. Each phone in the department will ring when this group is called.
Call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the email address specified with information about caller ID, time, User name. We do not store recordings on our system.
When a call is connected, our system can play pre recorded greeting. After that it can play music to the caller while call is being diverted to phones
Interactive Voice Response (IVR) menu provides callers with a greeting and number of interactive options which allows them to be directed to the appropriate department, person or information. (e.g. press 1 for sales, 2 for support...)
If you are unable to pickup a call immediately the call can be placed in a queue with your customised music on hold. Caller can be prompted to press 1 to leave a message during the wait.
You can now organise conference calls with unlimited number of participants along with regular conference calls. You could either provide them with special virtual number to dial, or simply dial their numbers from your VoIP phone and then transfer the call to 'virtual conference room'
Caller ID prefix is an add-on to caller ID shown on your IP Phone for incoming calls that go through the call flow. This prefix allows you to identify where the call is coming from (e.g. Sales:03 9999 7999)
Allows you to filter inbound calls based on their callerID. (e.g. calls from NSW Australia with prefix 612 would go to your Sydney office, while other calls will go to main queue)
Each user in the system will be assgned short 4 digit number. You can call each other withing the PBX using short numbers.
PIN code allows you to limit access to some elements in the call flow. e.g. Access to DISA that allow you to dial your local number and then make international call at VoIP rates.
Allows you to block calls from a given list of numbers. You can create large lists and block calls from unwanted services.
Your inbound number can be configured to receive faxes which are then converted into PDF and sent to you by email. Subscription required.
DISA - allows you to dial your number from outside (e.g. mobile), enter code get dial tone and then dial any number at VoIP rates.
This element in the call flow allows you to get email sent to your address with information about the call that passed this block. (e.g. missed calls to sales queue and when caller didn't leave the voicemail.)
You can divert calls to any other number, or configure simultaneous ring to multiple external numbers. (e.g. your mobile and your business partner mobile would both ring)
Allows integration of our system with third party suppliers or with your IP PBX. You can connect your onsite PBX to us, in order to make/receive calls at low rates or integrate it with Hosted PBX. You can also connect our system to any other VoIP Provider to route inbound calls on the numbers you've got with those providers.
You can select what caller ID to show when making outbound calls for any user in the system. Any callerID can be used, as long as we can verify the ownership of such callerID
Have your clients listen to music when they are put on hold or even a promotional recording. This is a great way to promote your business even when you have someone on hold.
Use BLF (Busy lamp feed) buttons on your phone to see who is available and who is on the phone. It will also show when their phone is ringing
Easily transfer calls using either short extension numbers or full telephone numbers. Calls can also be transferred externally to any other telephone number.
Expand your business offerings with our cutting edge unified communications solutions
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Customer management system
with instant provisioning and
We offer fully automated number porting portal. Customer can submit porting requests via easy to use online billing portal. Re-sellers are then able to push porting applications to our wholesale platform with a single push of a button. Easy, automated, error-free process.
We support number porting from all major Australian, New Zealand and UK carriers. Porting from other countries is also supported, but may be subject to special requirements.
While the number remains in active service and belongs to you it can be ported away to any other carrier.
VoIPcloud Wholesale have agreements with Tier 1 carriers and carriage service providers in over 50 countries allowing us to provide you with a wide choice of international numbers.
Each international number can be combined with any other of our services like hosted PBX or SIP trunk