Customer management system
with instant provisioning and
A true multi-tenant platform
Zero touch SIP device provisioning
Microsoft Teams integration
Port existing numbers or instantly provision a new one
Incorporate any device, even if it's not part of the phone system
Enable simultaneous ring to your mobile or home phones
Even record their calls for peace of mind
As your customer business grows, so does their call flow
Simply link up new numbers to an existing flow or drag and drop new features in, instantly
Reliable carrier grade infrastructure
Regular new feature rollouts and updates
Built to our partner needs
Integrations with third party systems. By using our REST API and Web-Hooks, you will be able to bridge information between your phone system and other third party solutions. You can also setup Web-hook event triggers to send live call event information to third party software (e.g. CRM)
Queue wallboard allows you to monitor the status of your call queues in real time.
You can see how many callers are waiting in each of your call queues, how many agents are on call, average wait time for each queue, number of missed and answered calls.
Queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.
As with any other of our features, there is nothing extra to pay for this new feature.
Add PSTN calling to your Microsoft Teams users. Keep your existing phone numbers. Make and receive phone calls using Microsoft Teams, along with advanced hosted PBX features.
No more complex phone configurations. You can now simply enter phone MAC address in the PBX graphical web portal and phone will be able to pickup all required configuration fully automatically from our servers, including your own branding.
With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number using a call plan selected in the PBX. Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other.
This feature forwards incoming text messages to your email address. *Currently works with Australian mobile numbers only
We are working on creating flexible API for our customers to allow integration with various third party software packages like CRMs, Ticketing systems, etc..
This will allow third party applications to query our PBX and Billing systems for various type of information. At the same time Web-hooks will allow you to configure your PBX to send call event notifications to third party applications. This will allow you to integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and whole lot more of cutting edge features.
You can configure group of users who are allowed to pickup calls for each other. It is useful in situations when somebody has called your colleague and you do not want to jump up from your desk and run to his desk in order to answer his phone. Instead you pick up your own phone, enter the predefined number, and take the call on your own phone.
No more complex phone configurations. You can now simply enter Yealink phone MAC address in the PBX graphical web portal and phone will be able to pickup all required configuration fully automatically from our servers. This significantly simply management of end user devices for your company IT administrators and for yourself as end user.
Queue wallboard allows you to monitor the status of your call queues in real time. You can see how many callers are waiting in each of your call queues, how many agents are on call, average wait time for each queue, number of missed and answered calls. Queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues. As with any other of our features, there is nothing extra to pay for this new feature.
Add PSTN calling functionality to your Microsoft Teams users. Make and receive calls at our competitive rates. Use all of the PBX features together with Microsoft Teams.
Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents' performance, offering training and supervising their calls to guarantee the best customer experience.
Centralised management of global phone books. You can now group all contacts into phone books and configure phones to display required phone book(s) for the user. Manage entries via web portal. Combine global phone book(s) with your local phone directory.
You can now send calls to the pre-defined call parking slot and retrieve it from another phone in your business. This feature was very popular with the older PBX systems and due to high demand we decided to introduce it with our cutting edge Cloud Telephony offerings. With this new feature you can configure multiple parking slots, send and retrieve calls from each parking slot and define what to do with the call if it was forgotten in the parking lot.
ask the caller to enter digits and get them displayed on your phone screen. This can be useful when you want your callers to enter account number or similar information before answering their call.
Add security to your voice calls by using SRTP within the VoIPcloud network. By enabling this feature you can allow for 2 way security that will prevent intruders listening to your important calls.
See who answers or makes the most calls, call duration, missed calls and more.
You can order phone numbers including geographical and Toll Free from over 50 countries. New number activation is instant. You can also port your existing number to us.
Your call can be forwarded to multiple telephone numbers simultaneously. This can also include our call confirm feature that will prevent the call from going to your mobile voicemail.
Any message that is left on your voicemail can be sent to you by email so you can listen to it from anywhere easily.
Calls can be diverted to different destinations based on time of day or days of the week. For example calls can be diverted straight to voicemail after hours.
Ring group allows you to set a number of users on your PBX to ring simultaneously. e.g. You can have a ring group for the sales department. Each phone in the department will ring when this group is called.
Call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the email address specified with information about caller ID, time, User name. We do not store recordings on our system to Call recording storage is available at request. Please reach our sales team for further information.
When a call is connected, our system can play pre recorded greeting. After that it can play music to the caller while call is being diverted to phones.
Interactive Voice Response (IVR) menu provides callers with a greeting and number of interactive options which allows them to be directed to the appropriate department, person or information (e.g. press 1 for sales, 2 for support...).
If you are unable to pickup a call immediately the call can be placed in a queue with your customised music on hold. Caller can be prompted to press 1 to leave a message during the wait.
You can now organise conference calls with unlimited number of participants along with regular conference calls. You could either provide them with special virtual number to dial, or simply dial their numbers from your VoIP phone and then transfer the call to 'virtual conference room'.
Caller ID prefix is an add-on to caller ID shown on your IP Phone for incoming calls that go through the call flow. This prefix allows you to identify where the call is coming from (e.g. Sales: 03 9999 7999).
Allows you to filter inbound calls based on their callerID (e.g. calls from NSW Australia with prefix 612 would go to your Sydney office, while other calls will go to main queue).
Each user in the system will be assgned short 4 digit number. You can call each other withing the PBX using short numbers.
PIN code allows you to limit access to some elements in the call flow. e.g. Access to DISA that allow you to dial your local number and then make international call at VoIP rates.
Allows you to block calls from a given list of numbers. You can create large lists and block calls from unwanted services.
Your inbound number can be configured to receive faxes which are then converted into PDF and sent to you by email. Subscription required.
DISA - allows you to dial your number from outside (e.g. mobile), enter code get dial tone and then dial any number at VoIP rates.
This element in the call flow allows you to get email sent to your address with information about the call that passed this block (e.g. missed calls to sales queue and when caller didn't leave the voicemail).
You can divert calls to any other number, or configure simultaneous ring to multiple external numbers (e.g. your mobile and your business partner mobile would both ring).
Allows integration of our system with third party suppliers or with your IP PBX. You can connect your onsite PBX to us, in order to make/receive calls at low rates or integrate it with Hosted PBX. You can also connect our system to any other VoIP Provider to route inbound calls on the numbers you've got with those providers.
You can select what caller ID to show when making outbound calls for any user in the system. Any callerID can be used, as long as we can verify the ownership of such callerID.
Have your clients listen to music when they are put on hold or even a promotional recording. This is a great way to promote your business even when you have someone on hold.
Use BLF (Busy lamp feed) buttons on your phone to see who is available and who is on the phone. It will also show when their phone is ringing.
Easily transfer calls using either short extension numbers or full telephone numbers. Calls can also be transferred externally to any other telephone number.
Ability to assign unique call plan to each user.
Custom dial plans - per tenant and per user.
Automatically blacklist suspicious SIP registration attempts.
H.264 video calls support.
Call confirm feature to avoid diverted calls going to external voicemail.
Customer management system
with instant provisioning and
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