Introduction

As Wholesale Voice Partners control the relationship between all customer accounts as well as reseller partners, you can also change theGlobal Configurations of your billing platform. In this article, you will learn how to manage and customize the billing platform to match your business requirements and needs.

Global Settings

You'll be able to access theGlobal Configurationfrom the"Settings"tab.

Apps

The "Apps" tab is where you'll be able to establish the URLs for your users to download the Webphone application for the following operating systems;

• Linux
• macOSX
• Windows

ASR Monitoring

The "ASR Monitoring" tab is where you can determine the rules for the automatic prevention of low Answer Seizure Ratio and Average Length of Call.

Ban

The "Ban" tab is where you can create a set of rules to determine whether or not the system must ban/suspend a user due to several reasons such as DDoS attacks. You'll also be able to create a Whitelist for IP addresses, admins, customer admins, and partner admins.

Call Processing Parameters

The "Call Processing Parameters" tab is where you can create a set of rules as well as configure the necessary default settings for the Asterisk Gateway Interface (AGI).

• Default Toll-Free Inbound Call Limit - This establishes the maximum number of calls a user can receive via call diversion. This is found under the"Call Plans" (ref. 1.) tab under a customer account.
  
• Default Toll-Free Outbound Call Limit - This establishes the maximum number of calls a user can make via call diversion. This is found under the"Call Plans" (ref. 1.) tab under a customer account.
  
• Primary Account Inbound Calls Limit - This establishes the maximum number of inbound calls the customer account can have. This is found under the"Call Plans" (ref. 1.) tab under a customer account.
  
  
• Primary Account Outbound Calls Limit - This establishes the maximum number of outbound calls the customer account can have. This is found under the"Call Plans" (ref. 1.) tab under a customer account.
  

Commissions

The "Commissions" tab is where you'll be able to create rules of when a reseller partner can receive their earned commission as well as configuring the rules of unapproved referral requests.

Customer Reviews

The "Customer Reviews" tab is where you'll be able to establish when the customer will receive a review request notification email.

DIDs

The "DIDs" tab is where you'll be able to establish the default settings for DIDs, such as the default upstream provider, porting, quarantine duration, and Toll-Free prefixes.

DIDww

The "DIDww" tab is where you'll be able to configure the login and API key for DIDww, you'll also be able to configure the margins for imported values.

Emergency Services

Being aCarriage Service Provider (CSP), CSPs are required by the Communications Allianceto register with IPND to receive a CSP code and to upload and maintain customer emergency location data.

Fair Use

The "Fair Use" tab is where you'll be able to determine the rules of when customer accounts breach theFair Use Policy.

Financial

The "Financial" tab is used to determine the default taxation based on the country of origin.

Mail

The "Mail" tab is used to configure the correct email addresses based on the corresponding departments such as info, sales, support, accounts, etc.

New Customer Accounts

The "New Customer Accounts" tab is used to configure the default settings when new customer accounts are created.

Notifications

The "Notifications" tab is used to determine how many days are checked before the system will send out a notification.

Reports

The "Reports" tab is used to configure the limits in terms of output for data when the customer or reseller partner generates a report.

Retail Website

The "Retail Website" tab is used to configure the values based on the corresponding service from the website via assigning the call plan subscription and DID Groups.

• 1300 DID Group - This will allow you to display a list of available 1300 numbers on your website via the API key.
  
• 1800 DID Group - This will allow you to display a list of available 1800 numbers on your website via the API key.
  
• Call Plan Used for API Rate Checker 1- This will allow you to display the rates of a designated call plan subscription, it should correspond with a call plan that charges for outbound calls.
  
  
• Call Plan Used for API Rate Checker 2- This will allow you to display the rates of A-Z international destinations.

Services and Licenses

The "Services and Licenses" tab is used to configure the maximum number of SIP device licenses a single user license can own.

Signup and Verification

The "Signup and Verification" tab is used to determine what domains will be blocked via signing up based on notorious scam email addresses as well as blacklisting specific regions.

SMS

The "SMS" tab is used to configure the gateways for SMS functionality.

System Status

The "System Status" tab is used to configure the statuses of all services that the billing platform will provide. This is visible from both theChannelandWhitelabel Partner Portal.

• Channel Partner Portal:
  

  

• Whitelabel Partner Portal:
  
  

Teams

The "Teams" tab is used to configure the gateway for Microsoft Teams integration.

Trial Customers Limitation

The "Trial Customers Limitation" tab is used to determine the set of rules by which the customer will be restricted from fully utilizing the 30-day free trial period.

Voice Generator

The "Voice Generator" tab is used to configure the audio script when a customer clicks on "Listen to the example" under the Voice Artist tab.

Web Portal

The "Web Portal" tab is used to configure the default settings of the admin billing portal.

Logos

The "Logos" tab is used to upload your company rebranding, this will appear on the admin billing portal, emails, invoices, and customer accounts.

Ensure the correct format as well as dimensions are matching based on the corresponding logo or else it will not appear.