Knowledge base centre

Billing Portal

• Access Rights Breakdown
• How to Create & Manage Administrators Access
• Account Details
• Usage History
• How to create and manage support tickets
• How to Submit Feature Requests

Billing and Payments

• Billing and Payments FAQs
• How do I cancel my account?
• Financial Hardship (Payment Assistance) Policy Summary
• Automatic Account & SecurePay Payment Verification
• Automatic Account & 3DS Payment Verification
• How to add the PayPal payment method

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Reporting

• Monthly Call Reporting
• Inbound Call Statistics
• Call Queue Statistical Reporting
• User Call Statistical Reporting
• Call History Statistical Reporting
• Reports Overview

Ordering Services

• A2P Campaign for USA SMS Messaging
• How to Order Internet Services
• Requesting a Hardware Warranty Claim Procedure
• PBX licenses
• Equipment
• Call Recording Cloud Storage

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