Compliant in every country we operate in
We work with the regulators and industry bodies in each of our five countries, so you can sell with confidence.
Regulators and memberships
By country
Australia
Member of the industry ombudsman scheme for Australian phone and internet customers.
Australian industry compliance body for telecommunications codes.
Member of the regional internet registry for Asia Pacific, holding our own IP ranges.
New Zealand
Member of New Zealand’s telecommunications industry forum.
Member of New Zealand’s telecommunications dispute resolution scheme.
Member of the regional internet registry for Asia Pacific, holding our own IP ranges.
United Kingdom
Provider regulated by the UK communications regulator.
Member of the UK association for communications providers.
Member of the regional internet registry for Europe, holding our own IP ranges.
Ireland
Provider regulated by Ireland’s communications regulator.
Member of the regional internet registry for Europe, holding our own IP ranges.
United States
Provider regulated by the US Federal Communications Commission.
Protecting your customers
Policies that come with the platform
Scam and spam calls
An anti-scam and anti-spam call policy in every country, and call blocking in the PBX.
Complaints handling
A clear complaints process, with escalation to the relevant dispute scheme.
Privacy
A privacy policy for each country we operate in.
Critical information summaries
Plain summaries of each service, so customers know what they’re buying.
Customer care
Policies for financial hardship, family violence and bereavement where they apply.
Major outages
A major outage communication policy, so customers hear from us quickly.
Every policy is in the legal documents for each country.
Partners
Who registers, by programme
Referral and Channel
You sell under our registrations. We handle customer agreements, compliance and dispute schemes.
White-label and Wholesale
You register with the telecoms regulator and any required industry schemes in your country.
Start selling voice on your terms
Three steps, and the first takes five minutes.
- ApplyTell us about your business. It takes five minutes.
- Sign the NDAWe email a short non-disclosure agreement straight away. Partner pricing follows once it’s signed.
- Meet your account managerA portal demo and help choosing the right programme.