Speech to text Coming soon

Speech to text: read calls instead of replaying them

Coming soon: transcripts of recorded calls and voicemails that your customers can read, search and share, right next to the recording in the portal.

Sell to your customers

What your customers get

A written transcript of each recorded call, so customers can read it instead of listening.

Voicemails get transcripts too, readable without playing the audio.

Customers can search transcripts to find the call they need.

Share a transcript with colleagues.

Each transcript sits beside its recording in the portal.

Transcripts come from the recorded calls and voicemails customers already keep.

What’s coming

Speech to text will add a transcript to recorded calls and voicemails. Customers will read, search and share them in the portal, next to the audio.

Available now

Transcripts are made from recorded calls. Customers who record calls today can already play, download and email their recordings from the portal.

Questions

Can’t see yours? Ask our partner team.

When will speech to text be available?

It is coming soon. Ask your account manager for the latest update.

What will be transcribed?

Recorded calls and voicemails. Customers will read, search and share each transcript next to its recording in the portal.

Do customers need call recording?

Yes, for calls. Transcripts are made from recordings, so a call needs to be recorded to have a transcript. Voicemails are covered too.

Step-by-step guides in the knowledge base, ready to share with your customers.

Also on the platform

Three steps, and the first takes five minutes.

ApplyTell us about your business. It takes five minutes.
Sign the NDAWe email a short non-disclosure agreement straight away. Partner pricing follows once it’s signed.
Meet your account managerA portal demo and help choosing the right programme.