Migrate your customers to VoIPcloud, with our help
Moving customers from another provider is a project, not a leap. We port their numbers, help rebuild their call flows and re-provision their phones.
How it works
Five steps, with us beside you
- 1
Plan
Your account manager reviews the customer’s users, numbers, call flows and phones with you.
- 2
Build
Set up the customer’s users and call flow in the portal, with our help, before anything moves.
- 3
Phones
Supported phones re-provision remotely from their MAC address, or we drop-ship new ones.
- 4
Port
Our porting team deals with the losing carrier. A temporary number keeps things working meanwhile.
- 5
Go live
The numbers are already in the call flow, so calls route correctly from cutover.
Number porting
Porting, handled by our team
Submit the port in the portal and track it there, with portal chat to our porting team. Rules and timings differ by country, so each country has its own guide.
What helps a port go smoothly
- The losing carrier’s name and account number
- A recent invoice showing the numbers
- The call flow built before cutover
- A temporary number while the port runs
Questions
Migrating customers
Can’t see yours? Ask our partner team.
Will my customer lose calls during the move?
Cutover usually takes a few minutes while routing updates between providers, but there is a potential four-hour window where a number might be down. Setting up the call flow beforehand keeps the switch simple.
Can we keep the customer’s existing phones?
Often, yes. Supported phones re-provision remotely once you add the MAC address in the portal. If a phone isn’t supported, we can drop-ship a replacement with automatic provisioning.
Which countries can you port from?
We port numbers in from over 80 countries. Each country has its own porting guide in the knowledge base.
Can I move customers between programmes later?
Yes, and we’ll plan it with you. Phones may need reconfiguring, which can disrupt service, and customers must give consent when you move from Referral or Channel to White-label or Wholesale.
Ready to move your customers?
Book a call and we’ll plan the migration with you: numbers, call flows and phones.